In the Written Communication Skills training session we delve into the importance of proper writing etiquette whether that be for internal or external purposes. Participants will learn the key ingredients to a well-written document, along with a proven writing process that produces better results. In addition, participants will learn specific strategies to use, based on communication styles where appropriate, for their written correspondence to people with whom they interact, both internally and externally to the organization.

The focus of the Written Communication Skills training session includes:

• Strategies to effectively write business correspondence
• The utilization of outlining to organize and format business correspondence
• Acceptable e-mail protocol
• Processes to produce complete and professional business correspondence