In today’s workforce, the emphasis on communication, understanding, and successfully working with people is crucial. Understanding how they operate, the unique ways they process information, and motivating them are essential skills for leaders and supervisors to possess. These are sometimes called, “Soft Skills.”

The program focuses on enhancing interpersonal relationships at work, boosting teamwork efficiency, and fostering a positive organizational culture.

Key Takeaways

In this seminar, participants will learn foundational skills to better understand, listen to, and communicate with their employees that they can put into practice immediately back at the workplace.

Expectations

In this 4.5 hours workshop you will explore:

• Skills to understand your employees and how they think and operate
• Skills to improve your active listening
• Strategies to reflect what you heard in a conversation or statement. Using this information to help people feel you are trying to understand their perspective.
• Understanding the conflict that can occur in an organization or relationship. Ideas to use this understanding to address or de-escalate this conflict.
• Techniques and templates to de-escalate conflict and misunderstandings.
• Strategies and ideas to improve the communication in your organization.

Who should Attend?

Organizational leaders, managers, supervisors, or anyone who works closely with people.

Class includes:

1. Learning Material
2. Class Certificate of Attendance