This workshop provides business leaders with the skills to navigate and de-escalate conflicts with clients, customers, and colleagues. The ability to understand and manage interpersonal dynamics will be highlighted as a key factor in understanding and resolving conflicts constructively, ensuring a collaborative and productive work environment.

• There will be a 45 minute lunch break
• There are several restaurants around the area

Instructor:  Scott Nelson

Scott Nelson is a leadership coach, communications trainer and senior partner at Clarity Central. He is also an instructor for the University of St. Thomas Executive Education. Previously, he was a conflict resolution  mediator at Mayo Clinic. Scott started his career as a sales manager while also training and speaking on the topic of influential communication. He has done post-graduate work in ontology following his BBA in Management. He is also a firefighter with Excelsior Fire District. Scott’s experience involves several industries as well as many different organizational and personality types. He has worked with people of incredibly varied backgrounds including Maasai tribes in Tanzania, executives in corporations, and leaders in health care, non-profits, schools, local and federa l government.